Shipping policy

Delivery area
We deliver to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping is free: $0.00 USD for eligible orders. Any applicable sales tax is shown separately at checkout.

Processing and delivery times
Order processing: 1-2 business days.
Transit time after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days.

Business days are Monday-Friday, excluding U.S. federal holidays. Orders are processed from 9:00 AM to 6:00 PM (UTC-5). The daily cutoff is 6:00 PM (UTC-5). Orders received after the cutoff, on weekends or on U.S. federal holidays enter processing on the next business day. 

Carriers and tracking
Depending on the shipment, we may use USPS, DHL, UPS or FedEx. The carrier is identified in your shipping confirmation. Tracking activity normally appears within 24-48 hours after that confirmation. A newly created label may not show movement until the carrier scans the parcel.

Delays and delivery problems
Delivery times are estimates, not guaranteed arrival dates. If we cannot ship within the stated processing period, we will notify you, provide a revised estimate where available and offer a choice to accept the delay or cancel for a full refund. Where required, we will obtain your consent before delaying shipment.

If tracking stops updating, a parcel is missing or delivery exceeds the estimated window, email info@elderberryporttrading.com. We will investigate with the carrier and work with you to resolve the order. A carrier investigation does not remove your applicable consumer rights.

Address changes
Check your address carefully before checkout. Contact us within 24 hours if a correction is needed. Changes depend on the shipment's status. If an address error causes a parcel to be returned, we will explain available options and any actual reshipping cost before arranging another shipment.

Delivery damage
Please inspect your order on arrival and contact us within 3 days if it is damaged, defective or incorrect. Include your order number and photographs where possible. Keep the packaging if safe to do so. Reporting within 3 days helps us investigate promptly; it does not waive rights provided by applicable law.