Privacy policy

ELDERBERRYPORT 97 TRADING LLC, trading as Elderberryport Trading, is responsible for the personal information handled through elderberryporttrading.com. This policy explains how information is used when you browse, place an order or contact us.

Information we collect
We collect information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details and customer service messages. If you create an account, we also process the information needed to maintain it. Payment providers process your payment credentials; we receive payment status and transaction information needed to manage your order.

The website and its service providers may collect technical and usage information, including IP address, browser and device details, pages viewed, referring links and interactions with the store. Cookies and similar technologies support functions such as the shopping cart, account access, security and remembering preferences.

How we use information
We use information to process payments, fulfill and track orders, handle returns, answer questions, maintain the website, prevent fraud and comply with legal and accounting obligations. Where permitted, we may send marketing communications subject to your choices. You can unsubscribe from marketing emails using the link in those messages; necessary order and service messages will continue.

Service providers and disclosures
Our store uses Shopify. Information is shared as needed with Shopify, payment processors, fulfillment providers, delivery carriers and providers supporting customer service, security and website operations. We may also disclose information when required by law, to protect legal rights or in connection with a business transfer, subject to applicable safeguards.

Shopify may process information both on our behalf and for its own purposes as described in its privacy policy: https://www.shopify.com/legal/privacy.

Cookies, analytics and advertising
If analytics, advertising or enhanced data-sharing features are enabled, information about visits and interactions may be shared with the providers of those features. Some advertising-related disclosures may qualify as a sale, sharing or targeted advertising under state privacy laws, even when no money is exchanged.

Use the website's privacy controls where available to manage optional tracking or data-sharing preferences. You can also manage cookies through your browser or email us with a privacy request. Blocking essential cookies may affect checkout or account functions. We honor legally required opt-out preferences, including recognized browser-based signals where applicable.

Retention and security
We retain information for as long as reasonably needed for the purposes described above, including resolving disputes and meeting tax, accounting and legal obligations. We use reasonable safeguards appropriate to the information handled. No online service or transmission method is completely secure. Do not send full payment card details or passwords by email.

Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your information, and to opt out of certain uses or disclosures. You may also be entitled to appeal a denied request or use an authorized agent. We will not unlawfully discriminate against you for exercising these rights.

To make a request, email info@elderberryporttrading.com with the subject "Privacy Request." We may need to verify your identity or an agent's authority before responding. If a request is denied, reply with "Privacy Appeal" and explain your concern. We will respond within applicable legal deadlines and explain any available further complaint options.

Children and international processing
Our store is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. Service providers may process information in the United States or other countries, subject to applicable legal protections.

contact
Privacy questions may be sent to info@elderberryporttrading.com