Refund policy

30-day returns
You may request a return within 30 calendar days of receiving your order. Email info@elderberryporttrading.com with your order number, the item you wish to return and the reason for the return.

Change-of-mind returns
For a change-of-mind return, the item must be unused, unmodified and undamaged, with all supplied parts, hardware and accessories. Inspection to check the item is permitted. Please use the original packaging where available, or suitable protective packaging that prevents damage in transit. These condition requirements do not prevent claims for items that arrived damaged, defective or incorrect.

Return procedure
Contact us before sending the item so we can confirm the return instructions and any prepaid label eligibility. After we authorize a return requested within the 30-day window, please dispatch it within 14 calendar days unless we agree otherwise. Use a trackable service and retain your receipt.

Return address:
Elderberryport Trading
821 LYNN ROAD
LEXINGTON, KY 40504
US

Return shipping costs
If you change your mind, order the wrong item or decide the item does not suit your space, you pay the return shipping cost. For confirmed defects, shipping damage or an incorrect item sent by us, Elderberryport Trading pays the return shipping cost and provides a prepaid label or another arrangement at no cost to you. Contact us before paying for shipping so we can arrange the appropriate service.

Restocking fee
We do not charge a restocking fee. We do not deduct the original free standard shipping cost from an eligible refund.

Damaged, defective or incorrect items
Please contact us within 3 calendar days of delivery, with photographs and a description where possible. Do not use an unsafe or damaged item. We will review the issue and arrange an appropriate return and refund. The 3-day reporting request does not eliminate applicable statutory rights, including rights concerning defects discovered later.

Inspection and refunds
We will inspect returned items and normally notify you of the decision within 3 business days of receipt. If there is an issue with eligibility, we will explain it and give you an opportunity to respond.

Approved refunds cover the purchase price paid for the returned item and associated refundable sales tax. Refunds go back to the original payment method and should reach that account within a maximum of 5 business days after approval. If your refund is not visible after 5 business days, contact us so we can trace it with the payment provider. No store credit is required in place of an eligible monetary refund.

Exchanges and cancellations
We do not offer direct exchanges. Return the eligible item for a refund and place a separate order for the item you want. To request an order change or cancellation, contact us within 24 hours of placing the order; fulfillment status determines whether we can accommodate the request.

Your rights
Nothing in this policy limits rights or remedies that applicable law requires us to provide.